<![CDATA[support.probitsoftware.com FAQs]]> 2022-05-17T18:44:42+10:00 Copyright (c) 2022, support.probitsoftware.com, All Rights Reserved. osFaq Generator http://support.probitsoftware.com/faq.php?cid=15&answer=22#f22 <![CDATA[How do I download new drivers?]]> 2012-05-10T07:53:22+10:00 Downloading drivers

Downloading drivers with Easy Driver Pro has never been easier. Downloaded drivers are automatically saved in your driver download directory which may be changed on the Settings tab. All downloaded drivers are accessible on the Downloads tab.

PC Easy Driver Pro always recommends viewing the ReadMe before installing any driver for specific installation instructions or known issues. Readme can usually be found in the compressed driver installation file or driver installation directory.

NOTE: Installing an alternative driver for a device may result in the device still showing as out of date on a subsequent scan.

Download a recommended driver

  1. Click "Scan" to run a driver scan.
  2. Mark a check next to each driver you want to download. Select "Check All" to download all of the drivers.
  3. Click "Fix Now" to begin the driver download.
  4. Confirm the download by clicking "Yes."
http://support.probitsoftware.com/faq.php?cid=15&answer=27#f27 <![CDATA[How to get additional support?]]> 2012-05-10T08:40:30+10:00 You can easily get support for Easy Driver Pro by clicking the "About" tab and using the Support link. Registered users may ask questions about a specific device.

To ensure a speedy resolution, please provide us with as much information as possible about the issue you are experiencing.

All questions will be answered within 24 hours; many times questions will be answered sooner.

Find Support

  1. Open Easy Driver Pro. (Click Start, click Programs, Probit Software, Easy Driver Pro and then click Easy Driver Pro.)
  2. Click the "About" tab.
  3. Click link to navigate to our support site.
  4. Read through the FAQs to find a solution or click "Open a Ticket" to ask a question.

Ask a question (Device specific)

  1. Open Easy Driver Pro. (Click Start, click Programs, Probit Software, Easy Driver Pro and then click Easy Driver Pro.)
  2. Click the "About" tab.
  3. Click link to navigate to our support site.
  4. Click "Open a Ticket" to ask a question.
  5. Include as much specific information pertaining to your situation and the driver in question, including manufacturer, version, etc. (This information can be found by selecting a driver on the Downloads or Scan tabs).
http://support.probitsoftware.com/faq.php?cid=15&answer=6#f6 <![CDATA[How do I view the readme file for a driver?]]> 2012-05-10T07:57:35+10:00 PC Easy Driver Pro always recommends viewing the ReadMe before installing any driver for specific installation instructions or known issues. Readme can usually be found in the compressed driver installation file or driver installation directory. Not every manufacturer includes a readme file with the download.

Viewing the readme File

  1. Navigate to the folder you've selected to store new downloaded drivers. You can find this information under the Settings tab.
  2. Open the folder for the driver you are looking for.
  3. Search for the "readme" or "readme.txt" file in the folder.
  4. Double-click to open the file.
http://support.probitsoftware.com/faq.php?cid=15&answer=67#f67 <![CDATA[How do I register Easy Driver Pro?]]> 2012-05-09T17:24:21+10:00 Registering Easy Driver Pro:

1. Go to the About tab and click on the "Register Easy Driver Pro" link.
2. If you do not have your license key, click Register Now to go to the Web page to get a license key.
3. Once you have the license key, enter your name (or company name) and then the license key and click the Activate Now button.

http://support.probitsoftware.com/faq.php?cid=15&answer=52#f52 <![CDATA[What do the scan results mean?]]> 2012-05-10T08:47:57+10:00 Scan Results

The scan results screen shows how many updated drivers have been found for your system. Results are grouped into relevant categories (for example system devices, mice and other pointing devices, video and game controllers, modems etc). You can expand or collapse a category by clicking on the + or - signs next to the category title.

Important driver updates are preselected by Easy Driver Pro. If there are any drivers you do not wish to update simply uncheck the box next to the driver's name.
Click the "Fix Now" button when you're ready to download the selected drivers.

http://support.probitsoftware.com/faq.php?cid=15&answer=59#f59 <![CDATA[How do I restore my drivers?]]> 2012-05-09T17:06:07+10:00 Easy Driver Pro makes it easy to restore either individual drivers or multiple drivers from backups. We recommend you close all applications before restoring to avoid any conflicts.
Click the Backup tab to go to the driver backup and restore menu.
Under Actions on the driver backup and restore menu click Restore drivers from backup. Easy Driver Pro searches for all driver backups on your system.

Step 1 - Select the backup file
A list of all the driver backup files on your system is displayed.
Select the driver backup file you wish to restore and click Next.

Step 2 - Select the drivers you wish to restore
A list of all the drivers in the backup file is displayed. The list is broken down into categories. Use the "+" signs to expand categories. Checking a box by a category title automatically selects the entire contents of that category.
For additional information about any driver just click on the driver's name and more information will be displayed.
Once you have selected the drivers you wish to restore click Next.

Step 3 - Restoring Drivers in process
It could take several minutes to restore depending on the number of drivers selected.
The status bar shows the progress of the restore. A timer on the right of the screen tells you how long the restore has been running and how many drivers have been restored.
To stop the restoration process at any time click the Cancel button.

Drivers successfully restored
Once all the drivers have been successfully restored a pop-up window will appear confirming the names and the number of drivers restored.
You will be prompted to restart your computer after restoration is complete. All restored drivers will work correctly after system reboot.

http://support.probitsoftware.com/faq.php?cid=15&answer=57#f57 <![CDATA[How do I backup my drivers?]]> 2012-05-10T08:44:53+10:00 Easy Driver Pro gives you the ability to easily create a backup of your device drivers. You can select to backup all drivers, a selection of drivers or just an individual driver.
Having an emergency backup containing all of your device drivers can save you hours if ever have to reinstall your operating system. We recommend creating regular driver backups.

Creating a Driver Backup

Click the Backup tab to go to the Driver Backup and Restore menu.
Click the "Create Backup" button.

Step 1 - Selecting drivers for backup
Easy Driver Pro searches for all drivers installed on your system and displays a list of drivers sorted by category.
To view details about any of the drivers, click on the driver's name. Information about the selected driver will be displayed on the bottom of the screen.
1. Check the box next to any driver you wish to include in your backup. If you wish to select all the drivers at once use the "Check All" link. The more drivers you include in the backup the longer the backup process will take and the more disk space it will require.
2. Once you have selected all the drivers you want to backup click Next.

Step 2 - Selecting a name, location and format for your backup
1. Enter a name for your backup file
2. Select a location where you would like the backup file stored. Use the browse button for help selecting a location. IMPORTANT! Do not save the backup files in the same partition where Microsoft Windows is installed. All data in that partition will be lost during the Windows installation process.
3. The default format saves your backup drivers as files. Click on the down arrow if you wish to change the backup format to a ZIP file. We recommend using the zip file format if you are backing up a large number of drivers at one time. For more information on which format to choose see Backup Type (below).
4. Click "Create Backup."

Step 3 - Backup in progress
It could take several minutes for the backup to be created depending on the number of drivers selected.
The status bar shows the progress of the backup. A timer on the right of the screen tells you how long the backup has been running and how many files have been copied.
To stop the backup process at any time click "Cancel."

Backup complete
Once the backup is complete a window will pop-up confirming the name, location and format of the backup.

Backup Type
Default - Backs up the drivers to a specified folder
Zip - Backs up the drivers to a ZIP compressed file

http://support.probitsoftware.com/faq.php?cid=15&answer=53#f53 <![CDATA[How do I install downloaded drivers?]]> 2012-05-09T16:38:22+10:00 Once the drivers have finished downloading, you will see the Drivers History menu. On the Drivers History menu, select the drivers you wish to install and click Install.

Before installing the new driver, Easy Driver Pro prompts you to create a system restore point. We recommend always creating a system restore point before making any major changes to your comuter. Select "Yes" to create a system restore point or select "No" to close this window and proceed with installing the new drivers.

Most drivers have an installation program which starts automatically and you follow the manufacturers prompts to install the new driver. The installation can take several minutes depending on the type of driver being installed. Some devices require you to restart your computer after a new driver is installed. Certain drivers to not have an installation program and may need to be manually installed.

http://support.probitsoftware.com/faq.php?cid=15&answer=51#f51 <![CDATA[How do I start or stop a scan?]]> 2012-05-09T16:25:52+10:00 Starting a scan
From the main menu select the Start Scan button. Easy Driver Pro will scan your computer and any associated hardware devices for out of date drivers.

Stopping a scan
To cancel a scan while the scan is in process, select the Cancel button in the bottom right of the scanning screen.

http://support.probitsoftware.com/faq.php?cid=15&answer=62#f62 <![CDATA[How do I report a problem?]]> 2012-05-10T08:46:54+10:00 We are constantly updating our driver database to ensure that we only offer the best available drivers. Should you experience any problems with a driver please let us know so that we can remove problem drivers and search for better solutions.

  1. To report a bad driver click on the About tab. Click on the Support link to go to our Support Center.
  2. Click on "Open a New Ticket" to let us know about the problem. Please give us as much information as possible.

We really appreciate your taking the time to submit feedback as it helps us create stronger products.

http://support.probitsoftware.com/faq.php?cid=15&answer=61#f61 <![CDATA[How do I change my settings?]]> 2012-05-09T17:15:18+10:00 Click on the Settings tab to access the Settings Menu where you can customize the program settings and setup automatic scans. When you change or update any settings on this menu be sure to press "apply" to save changes before leaving.

General Settings

Select a folder for backup/restore drivers - the default folder will be displayed. To select a new location either click in the box and enter a folder name and location or use the "..." button to select a new folder.

Save downloaded drivers to this folder - the default folder will be displayed. To select a new location either click in the box and enter a folder name and location or use the "..." button to select a new folder.

Show alert messages when restoring data - when necessary Easy Driver Pro displays a warning message before starting the driver restoration process in order to avoid incorrect operations.

Show reboot message after restoring drivers - a message prompting you to reboot after the restoration is complete.

On exiting send Easy Driver Pro to the system tray - Minimizes the program to the system tray. To restore the program, click the program icon in the system tray.

Internet Settings

From the Settings Menu click "Internet."

Enable proxy settings - checking the box will connect you to the internet using whatever proxy server you select. You will need to enter the address, port, login and password for the proxy server you wish to use.

Maximum number of simultaneous driver downloads - the default is set to 3, to change this click the down arrow and you can select a number between 1 and 5. Easy Driver Pro recommends 3 drivers as the optimal number to download at one time.

Schedule Automatic Scan

Keep your drivers up to date by setting up an automatic scan which will check your system for driver updates on regular basis.

From the Settings menu, click "Schedule." Choose between the following options:

Run scan at startup - automatically runs a driver scan every time you start the program.

Select time & frequency - a driver scan will run at whatever time and frequency you select.

Idle mode - a driver scan will run when your computer is not in use at whatever time frame you select.

http://support.probitsoftware.com/faq.php?cid=25&answer=89#f89 <![CDATA[How do I clean up privacy and temporary files?]]> 2012-05-10T12:38:12+10:00 Using Easy Speed PC, you can remove privacy risks, free up valuable disk space and keep your personal information secure. Easy Speed PC will find and remove the history of recently visited websites, internet chat conversations, downloaded music, video or photos. Cookies that have been automatically downloaded will also be tracked and removed along with information about recently opened documents and any document searches.

Privacy Scan

Click on the Clean up tab. In the Clean Up Privacy and Temporary Files screen, Easy Speed PC lets you scan for possible privacy risks in the following areas:

  • Windows - information stored by the windows operating system including the names of recently accessed files, temporary files, contents of your recycle bin, document searches and any other windows information that could contain privacy risks.
  • Internet - information collected on your computer while you surf the Internet including; search histories, cookies, recently viewed pages, music, video and photos.
  • Chat History - logs of conversations you've had on AOL, Yahoo or MSN
  • Software - items from the software programs on your computer including lists of recently viewed Microsoft Word documents, temp files and log files.

Select the categories you wish to scan and click Start Scan. All selected categories will be scanned for possible privacy risks.

The scan can take from a few seconds to a few minutes depending on the performance of your system, the number of files selected and how long it has been since you last scanned and removed privacy risks from these areas.

Privacy Scan Results

After running a scan the results are displayed in the Scan Results screen. Next to each category in the scan results you will see the number of files found, the amount of disk space they occupy and an option for more information.

You can remove any or all risk items that are displayed in the list. Before you begin to remove items, we recommend that you review them and only select those items you want to delete. By default all risk items are selected. Deselect any items or categories you wish to keep before hitting the Delete Selected button.

More Info - click here if you would like more detailed information about the individual files or items. Results will be displayed in the Details Window. Click on the plus sign to further expand any group for information on individual files.

All items in the expanded group are pre-selected. Uncheck the box next to any items you wish to keep or select "check none" to deselect everything at one time.

Remember excluded items from future scans - if you notice an item on the list which you know you do not want included in future scans for example cookies containing log-in credentials which you use automatically when visiting a trusted site, simply deselect the item or items and check this box. These items will be remembered by Easy Speed PC and will be excluded from future scans. You can modify the list of excluded files by going to the Settings menu and clicking on exclusion lists.

Select the files you wish to delete. Click Save and Close to return to the Scan Results Window.

Deleting Privacy Risks

Once you're sure that only the files you wish to delete are selected click "Delete Selected."

Items will be removed using a standard delete which removes the items permanently from your computer bypassing the recycle bin.

http://support.probitsoftware.com/faq.php?cid=25&answer=90#f90 <![CDATA[How do I clean up residual files?]]> 2012-05-10T12:38:48+10:00 Find and remove residual files from your computer. Easy Speed PC searches your computer for TMP, BAK, OLD, and $$$ files.

Cleaning up Residual Files

  • Click on the Clean up tab.
  • In the Clean Up Residual Files screen, choose the Find Junk button to scan your computer for residual files.
  • After the scan is complete, choose the Remove Junk utton to remove these files.
http://support.probitsoftware.com/faq.php?cid=25&answer=88#f88 <![CDATA[How do I scan my registry?]]> 2012-05-10T12:29:58+10:00 The Windows Registry stores settings and options for Microsoft Windows. Over time, the registry gradually grows in size and gets cluttered with invalid and obsolete data.

Easy Speed PC can help you clean and optimize your registry to improve the performance of your computer. From the registry menu you can also create customized registry scans and backup and restore your registry.

Registry Scan

In the Registry Tab, choose the Start Scan button to search the registry for items to clean and optimize. Easy Speed PC will show you the number of items found in the following ten categories:

  • Software locations - programs listed in the control panel that are no longer installed or have other configuration problems.
  • Shared/known programs - pointers to files in use by more than one application that no longer exist on your system
  • File associations - file types pointing to programs that no longer exist on your system.
  • Com/Active X - invalid Com or Active X entries in the windows registry can cause application failures, system crashes or information loss.
  • Interfaces/Types - programs with the relationship between interfaces and annotation types can result in program errors.
  • Startup programs list - shortcuts in the startup menu pointing to programs which no longer exist.
  • Uninstall entries - invalid entries typically due to incorrect installation or uninstallation of applications.
  • Help and resources - references to help files and resources that are no longer available.
  • Fonts and sounds - missing or incorrect font or sound files that can cause errors in applications.
  • Temporary registry values - these add clutter to the registry and can be safely removed.

To get more information on the items found click on the red underlined text showing the number of items detected for that particular category.

Registry Options

  Customized Registry Scan

By default all the registry areas are selected for scanning. To exclude certain areas from future registry scans:

  1. From the registry menu click on "Customize your registry scan".
  2. In the customize registry scan window uncheck the box next to any area of the registry which you do not wish to include in future scans.
  3. Click Save to save your changes.

Registry backup and restore

Easy Speed PC makes it very safe and easy to clean and optimize your registry. However, if you ever find that the removal of any registry items has caused certain software programs to stop running correctly or if your computer is taking an excessively long time to boot you can always revert your computer back to the last known good configuration using the backup and restore features.

From the registry menu click "Backup and restore your registry".

Options on the backup menu include:

  • Create system restore point - create a backup of your current system configuration which you can revert too should you experience any problems after removing registry items. This feature is available to anybody using Windows 7, Vista, or XP. Once you create a system restore point you can access it by going to Windows Start | All Programs | Accessories | System Tools | System Restore.
  • Backup registry - create a backup copy of your current registry which you can revert too should you experience any problems after removing registry items. Click Backup Registry and select the areas of your registry which you wish to include in the backup.
  • Restore from previous backup - we recommend you use caution when restoring the registry as it can effect the operation of different software products on your computer. From the backup menu click "Restore from previous backup", select the backup you wish to restore and click restore.
http://support.probitsoftware.com/faq.php?cid=25&answer=91#f91 <![CDATA[How do I fix invalid short cuts?]]> 2012-05-10T12:37:01+10:00 You can clean up your Desktop and Start Menu by removing broken short cut links.

Short cuts are a feature of the Windows operating system providing easy access to files and documents stored in your computer. The Start Menu is made up of shortcuts pointing to various files elsewhere on your hard drives. Choosing a short cut automatically opens its corresponding application or document. When the data linked to these short cuts are moved or deleted, the short cuts point to an incorrect location. These invalid shortcuts may mislead you and clutter your system. Easy Speed PC scans your system for short cuts, and then looks for the files to which they are supposed to link. The software matches existing files with their previous short cuts and removes broken or unnecessary ones.

Fixing Invalid Short Cuts

  • Click on the Clean up tab.
  • In the Fix Invalid Short Cuts screen, choose the Scan button to scan your computer for invalid short cuts.
  • After the scan is complete, choose the Remove button to remove the remaining invalid short cuts.