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Easy Driver Pro (5)

Category: Easy Driver Pro - Errors

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Q

How often does Easy Driver Pro check for updates to the driver database?

A

Every 10 days Easy Driver Pro automatically checks for updates to the driver database. You'll find the date of the last driver database update on the Easy Driver Pro home screen. You can also check for updates to the driver database at any time by clicking on the link "Update Database Now."

Q

What is an "Unplugged" device?

A

An "Unplugged" device is any type of plug and play device that is currently not attached to your computer. Devices like cameras, MP3 players, and USB drives that are unplugged will show up in "Unplugged Devices" in the Scan Result screen.

Registered users may turn off this feature in Tools.

You may notice old hardware that has been replaced in your system in "Unplugged Devices". To fix this problem you will need to install a registry cleaner. We recommend Easy Speed PC.

Q

Why am I getting an error saying "This computer does not meet the minimum requirements for installing this software?"

A

Unfortunately, Easy Driver Pro can't always tell in advance if your computer has the minimum requirements for installing the new driver. Easy Driver Pro will mark the driver as "pending update."

Q

Why am I getting the error message "Driver failed to install?"

A

The most common reason is that the driver vendor has mislabeled items within the driver which indicated to Easy Driver Pro that it supported your particular hardware and operating system when it does not. When a driver fails to install Easy Driver Pro marks it as "pending update". We are constantly updating our driver database to ensure that we only offer the best available drivers for every device. When we identify problem drivers that fail to install we remove them from our database and immediately focus on finding better drivers for those devices.

Q

Why did Easy Driver Pro tell me a driver failed to install when the driver install process appeared to run smoothly?

A

Easy Driver Pro checks the date and version number of the new driver against the date and version number of the driver listed in your registry. If the driver date and/or version number do not match then Easy Driver Pro knows the driver did not install. In these cases Easy Driver Pro will notify you that the driver failed to install and will mark the driver as "pending update" until our database has a new driver for this device.

Q

Why do I keep getting a communications error?

A

Common Errors

Communication Errors

  • Proxy Server Errors

    Users using a proxy server to connect to the Internet should configure the proxy server in Settings - Internet.

  • 400 Bad Request - Users experiencing this error may have one or more of the following programs installed:
    • VCOM Professional Suite
    • Norton Firewall

    Upgrading to the latest versions of these products will most likely alleviate the problem. As a last resort you can try to completely uninstall one of the above programs.

    Explanation

    These applications are inserting additional information into the data packet that is sent to our servers causing our servers to deny the request and issue a 400 Bad Request error. You should contact Norton or VCOM if you cannot remedy this situation by upgrading to the latest version of their software.

  • Other Communication Errors - Generally, communication errors are either caused by a bad internet connection or other firewall applications that are configured incorrectly. If you continue to experience communication errors or Easy Driver Pro appears to "hang" while you are performing a driver scan, double check your firewall software settings to make sure Easy Driver Pro is granted access to communicate with the Internet over port 80 and port 443.

Font Errors

Easy Driver Pro uses Arial and Microsoft Sans Serif fonts which are native to the Windows Operating System. If you are experiencing errors dealing with these fonts, please visit http://support.microsoft.com/kb/314960. This article will give you instructions for repairing your standard Windows fonts.

If these solutions do not resolve the problem, feel free to contact us through our Support Center to open a ticket. Please provide as much situation specific information as possible.

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